PRIVACY & COOKIES

Canine Arthritis Teleguidance ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. By using this site, you consent to the Processing of your Personal Data as described in this Privacy Policy.

DEFINITIONS

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject - a natural person whose Personal Data is being Processed.
We/us/our (either capitalized or not) – Canine Arthritis Teleguidance

DATA PROTECTION PRINCIPLES

We promise to adhere to the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

DATA SUBJECT’S RIGHTS

The Data Subject has the following rights:

    1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
    2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
    3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
    4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
    5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
    6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
    7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
    8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format, or if it is feasible, as a direct transfer from one Processor to another.
    9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
    10. Right for the help of supervisory authority– meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
    11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

1. DATA CONTROLLER

Canine Arthritis Teleguidance is the data controller for the personal data you provide to us. Our contact details are:

Canine Arthritis Teleguidance - info@caninearthritis.co.uk

2. DATA WE GATHER

Personal Data

When you register for our services or contact us, we may collect the following personal data:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)

Pet Data

To provide effective teleguidance, we may collect the following information about your pet:

  • Pet’s name
  • Breed
  • Age
  • Medical history
  • Current health conditions and medications

Technical Data

We may automatically collect information about your use of our services, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and interactions with our website

Special Categories of Personal Data

We may collect health data about your pet, which is considered a special category of personal data under GDPR.

3. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

  • **Performance of a Contract:** To provide our services and manage our relationship with you.
  • **Consent:** Where you have given us explicit consent to process your data.
  • **Legal Obligation:** To comply with legal obligations.
  • **Legitimate Interests:** To improve our services and communicate with you.

4. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide and improve our services
  • Process your transactions
  • Communicate with you about your pet’s health and our services
  • Personalise your experience
  • Respond to your enquiries and provide customer support
  • Send you updates, promotional materials, and other information related to our services (with your consent)
  • Comply with legal obligations

5. DATA SHARING

We do not sell your personal data. We may share your information with:

  • Our veterinary professionals and staff to provide teleguidance services
  • Third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support)
  • Legal authorities if required by law or to protect our rights

6. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

8. COOKIES

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make websites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies will not prevent you from using our website.

We use cookieless Independent Analytics to measure traffic on our website. This only allows us to track users’ movements around the website. No personal information is gathered or stored.

9. INTERNATIONAL DATA TRANSFERS

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.

Last modification was made 23 July 2024.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Canine Arthritis Teleguidance - info@caninearthritis.co.uk

Thank you for trusting Canine Arthritis Teleguidance with your pet’s health and your personal data. We are committed to ensuring your privacy and providing the best possible care for your pets.

SUPERVISORY AUTHORITY

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel. +44 1625 545 745
international.team@ico.org.uk
https://ico.org.uk